Can you hear me now???

Its a good thing Ethan opted for the optional insurance on his cell phone, because the other day at school, he had it in his back pocket and sat on it & busted the display.... So today we took him to

To get it replaced.... After the clerk spent 15 minutes on the phone and Steve spent another 15, the lady at the insurance place said the phone wasnt covered because the sim card had been switched....  Well... It had, but we didnt do it, the lady at the At&t store had done it when Ethan used the upgrade from another phone on our plan ( grandma's) so he could get a new phone. The At&t lady even knew what we were doing, she was the one who switched them... We confirmed with her that the insurance would cover Ethans phone, and not the other number that the sim card was from....  well, to make this long story a little bit shorter, nobody that worked there had ever heard that policy. They couldn't believe it. So they brought out the manager, and he got on the phone, and after about 15 more minutes he was getting Ethan a new phone. He said it was their fault so they would switch the policy to the right phone and number and replace the phone, Ethan walked out of there with a brand new touch screen upgrade ( cuz they dont carry the phone he had broke anymore)

He was very pleased!

“There are no failures - just experiences and your reactions to them.”